PRIVACY POLICY
Coombs Country Campground
Effective Date: April 13, 2026
Coombs Country Campground (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information when you interact with our website, make a booking, or communicate with us. This may include:
Contact Information: Name, email address, phone number
Booking Information: Reservation details, dates of stay, preferences
Payment Information: Billing details (processed securely through third-party providers)
Technical Data: IP address, browser type, device information, and website usage data
Marketing Preferences: Email subscription choices and engagement
We only collect information that is necessary for the purposes outlined in this policy.
2. How We Use Your Information
We use your information to:
Process and manage campground bookings
Communicate with you regarding your reservation or inquiries
Send confirmation emails, updates, and important notices
Provide customer support
Send marketing communications (only with your consent)
Improve our website, services, and user experience
Deliver relevant advertisements and measure their performance
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).
4. Email Marketing
If you opt in to receive emails from us, we may send you:
Promotions and special offers
Campground updates and seasonal announcements
Local recommendations and travel inspiration
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
We comply with Canada’s Anti-Spam Legislation (CASL) and only send marketing emails with your consent.
5. Advertising and Cookies
Our website may use cookies and similar technologies to:
Enhance your browsing experience
Analyze website traffic and usage
Deliver targeted advertisements through platforms such as Google or Meta
These third-party services may collect information about your online activities across different websites.
You can manage or disable cookies through your browser settings.
6. Booking and Payment Processing
Bookings made through our website may be processed using secure third-party platforms. These providers handle your payment information in accordance with their own privacy policies and security standards.
We do not store full credit card details on our servers.
7. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary, including:
Booking and payment processors
Email marketing platforms
Advertising and analytics providers
Service providers who assist in operating our business
All third parties are required to protect your information and use it only for the intended purpose.
Analytics Tools
We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools may collect information such as your IP address and browsing behaviour.
8. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
While we take security seriously, no method of transmission over the internet is 100% secure.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Your Rights
Under Canadian privacy law, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent to certain uses of your information
To make a request, please contact us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Coombs Country Campground
Email: info@coombscampground.com
Phone: (250) 248-9371